People spoke very highly of the home. They told us that the staff were kind and that they enjoyed living
there. Relatives had confidence in the care provided and said that the home was welcoming. On relative told
us, "We are now recommending Autumn Lodge to other friends".
"It's just the job, being here". Another told us, "It's a very nice place, I'm very lucky to be here". There was an open and welcoming atmosphere.
"Staff are consistent you see the same carers regularly each day and they will offer drinks to me and my visitors"
"If I need anything I just ring my bell, they always come quickly when I need them, although at some times of the day it can take a little longer for the staff to come. I'm not grumbling though I understand that they can't always come straight away".
"They come into my room everyday and vacuum and dust around, they clean my toilet every day too, you can't ask for a better service than that."
During a routine inspection
We spoke with nine people during our visit to Autumn Lodge.
All of the people that we spoke with were complimentary about the service that they received at Autumn Lodge.
People told us that they were well cared for and that the staff were kind and respectful.
People were very complimentary about the food they were given, and said that they were always offered choices of menu.
One person described the home as having a lovely atmosphere they said, “We are all friends, this is a happy circle”.
Another person said, “I am very happy to spend the rest of my days here.”